Advanced Interpersonal Communication Training

How To Take This Class:

• Live Instructor-Led Online Class   > View Schedule or Register
• Onsite Group Training   > Request Pricing

Instructor-Led Online Course Tuition:

$185.00

Course Duration:

1 Day

Course Description:

In this Advanced Interpersonal Communication Training course, students learn to Identify specific communication styles and to communicate more effectively using various verbal and nonverbal modes of communication.

Course Objectives:

Upon successful completion of this course, students will be able to:

• Identify the elements that influence first impressions, build rapport and establish credibility with others, and build positive relationships.
• Use paraphrasing effectively and provide positive and constructive feedback in a business setting.
• Identify the types of ineffective supervisors and use different techniques to deal with them, and identify the steps necessary to prepare for negotiating a raise and to resign a job.
• Identify the guidelines for communicating with colleagues, take appropriate steps to apologize to a subordinate, and use appropriate tactics to refuse a subordinate’s request.
• Respond to customers’ complaints and identify a proper way to reject a vendor’s contract without rejecting the vendor.
• Determine the nature of an organization’s culture, use the cultural network to your advantage and identify the characteristics of the roles exhibited in a cultural network, select the elements of physical culture that affect interpersonal communication, and identify the ways in which managers can build a positive culture.

Course Audience:

This course is designed for individuals who are seeking to improve their interpersonal communication skills with peers, supervisors and customers.

Course Prerequisites:

No prerequisites

Course Syllabus:

1. Unit 1: Communication styles and methods
• Topic A: Communication styles
• Topic B: Verbal and nonverbal communication
2. Unit 2: First impressions and building rapport
• Topic A: The importance of first impressions
• Topic B: Communicating to build rapport
• Topic C: Building positive relationships
3. Unit 3: Building relationships through feedback
• Topic A: The importance of providing feedback
• Topic B: Providing feedback
4. Unit 4: Supervisors
• Topic A: Understanding supervisor styles
• Topic B: Handling human resource issues
5. Unit 5: Colleagues and subordinates
• Topic A: Communicating with colleagues
• Topic B: Communicating with subordinates
6. Unit 6: Customers and vendors
• Topic A: Communicating with customers
• Topic B: Communicating with vendors
7. Unit 7: Organizational culture
• Topic A: Understanding organizational cultures
• Topic B: Cultural networks
• Topic C: Managing physical culture
• Topic D: Managing emotional culture