Question 1

Is this a recorded video class?

Accepted Answer

Our live, instructor-led online classes are not recorded eLearning! These are live, hands-on classes where you will watch your instructor demonstrate skills and then get the chance to practice yourself, all while your instructor remains in the classroom with you available to answer questions or give assistance.

Question 2

Am I able to ask questions during class?

Accepted Answer

Yes! You can ask questions at any time. We recommend using a USB headset with microphone (if you have one) for audio, or you can also dial-in via telephone if you prefer. And, if you'd like to chat with your instructor privately, our online classroom provides a private chat function as well.

Question 3

How do I connect to the class?

Accepted Answer

After registering, you will receive an email from us with a link to join your class. We use Zoom in our online classroom. Some students may be prompted to install Zoom, but it is a quick, automatic download and works in virtually every network environment with no issues. It is also possible to join the class without downloading Zoom, directly from your browser. Please contact us at 800-971-3203 if you have additional questions.

Question 4

What equipment will I need?

Accepted Answer

To attend class, you will need a Windows PC or laptop (Mac OS is supported for some courses — please refer to your specific course's "Versions" section to check). While having a second monitor is helpful, it is not required for class. And, of course, you will want a reliable internet connection to join the class.

Question 5

Do I need the software for the class I'm taking?

Accepted Answer

In order to complete the hands-on exercises and labs in each course, you will need the software installed locally on your machine. So, if you are taking an Excel Introduction class, for instance, you will need Excel installed. Most software companies provide a free trial version that can be used in class. Please contact us if you are not sure about how to obtain the software you need.

Question 6

Are the classes recorded?

Accepted Answer

Many of our courses offer one year access to a recorded version of the class included in the price. Please refer to the specific course you are interested in to see if this option is included.

Question 7

Will my class be cancelled if not enough students enroll?

Accepted Answer

No! All of our live, online classes are guaranteed not to be cancelled for low enrollment. Even if you are the only student enrolled, your class will still run.

Question 8

What are the class times?

Accepted Answer

Our live, online classes are either offered at 10:00 AM – 5:00 PM Eastern Time or 9:00 AM – 5:00 PM Eastern Time. Please refer to your course for the specific time it is offered.

Question 9

Can I share or broadcast the class with others?

Accepted Answer

The pricing displayed for each live, online class is for one student to attend. Attending consists of anyone watching the screen cast portion of the instructor presentation, even if that person did not receive a book or is not completing hands-on exercises. Sharing of course material or broadcasting the screen cast portion of the presentation for multiple people to view (when not having paid for each individual viewing) is a violation of our service agreement as well as a copyright violation and is expressly prohibited.

Question 10

What is your cancellation policy?

Accepted Answer

We understand that your needs or schedule might change prior to your class being held. Because our classes are guaranteed to run, even if you are the only student enrolled, we ask that you notify us at least 5 business days in advance if you will not be able to attend your class. More than 5 business days in advance: no cancellation/rescheduling fee. 5 business days or less in advance: cancellation/rescheduling fee equaling 30% of total course tuition.

Question 11

Do I receive a certificate showing I completed the class?

Accepted Answer

Yes. Once you have completed the class, we will email your certificate to you.

Instructor-Led Online Class FAQs

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