How To Take This Class

Course Overview

In this Advanced Interpersonal Communication Training course, students learn to Identify specific communication styles and to communicate more effectively using various verbal and nonverbal modes of communication.

Course Prerequisites

No prerequisites

Course Audience

This course is designed for individuals who are seeking to improve their interpersonal communication skills with peers, supervisors and customers.

What You'll Learn

Upon successful completion of this course, students will be able to:
  • Identify the elements that influence first impressions, build rapport and establish credibility with others, and build positive relationships.
  • Use paraphrasing effectively and provide positive and constructive feedback in a business setting.
  • Identify the types of ineffective supervisors and use different techniques to deal with them, and identify the steps necessary to prepare for negotiating a raise and to resign a job.
  • Identify the guidelines for communicating with colleagues, take appropriate steps to apologize to a subordinate, and use appropriate tactics to refuse a subordinate's request.
  • Respond to customers' complaints and identify a proper way to reject a vendor's contract without rejecting the vendor.
  • Determine the nature of an organization's culture, use the cultural network to your advantage and identify the characteristics of the roles exhibited in a cultural network, select the elements of physical culture that affect interpersonal communication, and identify the ways in which managers can build a positive culture.

Course Duration

1 Day

Course Outline

  1. Communication styles and methods
    • Communication styles
    • Verbal and nonverbal communication
  2. First impressions and building rapport
    • The importance of first impressions
    • Communicating to build rapport
    • Building positive relationships
  3. Building relationships through feedback
    • The importance of providing feedback
    • Providing feedback
  4. Supervisors
    • Understanding supervisor styles
    • Handling human resource issues
  5. Colleagues and subordinates
    • Communicating with colleagues
    • Communicating with subordinates
  6. Customers and vendors
    • Communicating with customers
    • Communicating with vendors
  7. Organizational culture
    • Understanding organizational cultures
    • Cultural networks
    • Managing physical culture
    • Managing emotional culture