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Advanced Interpersonal Communication Training

Course Duration: 1 Day

This Course Covers Version(s): N/A

  • Live Class with Instructor
  • Digital Course Manual
  • Hands-on Labs
  • One Year Access to Recorded Course

In this Advanced Interpersonal Communication Training course students learn how to build positive relationships, provide positive and constructive feedback in a business setting, identify the guidelines for communicating with colleagues, respond to customer’s complaints, and identify the ways in which managers can build a positive culture.

Upon successful completion of this course, students will be able to:

  • Identify the elements that influence first impressions, build rapport and establish credibility with others, and build positive relationships.
  • Use paraphrasing effectively and provide positive and constructive feedback in a business setting.
  • Identify the guidelines for communicating with colleagues, take appropriate steps to apologize to a subordinate, and use appropriate tactics to refuse a subordinate’s request.
  • Respond to customers’ complaints and identify a proper way to reject a vendor’s contract without rejecting the vendor.
  • Determine the nature of an organization’s culture, use the cultural network to your advantage and identify the characteristics of the roles exhibited in a cultural network, select the elements of physical culture that affect interpersonal communication, and identify the ways in which managers can build a positive culture.

No prerequisites

This course is designed for individuals who are seeking to improve their interpersonal communication skills with peers, supervisors and customers.

  1. Communication styles and methods
    • Communication styles
    • Verbal and nonverbal communication
  2. First impressions and building rapport
    • The importance of first impressions
    • Communicating to build rapport
    • Building positive relationships
  3. Building relationships through feedback
    • The importance of providing feedback
    • Providing feedback
  4. Supervisors
    • Understanding supervisor styles
    • Handling human resource issues
  5. Colleagues and subordinates
    • Communicating with colleagues
    • Communicating with subordinates
  6. Customers and vendors
    • Communicating with customers
    • Communicating with vendors
  7. Organizational culture
    • Understanding organizational cultures
    • Cultural networks
    • Managing physical culture
    • Managing emotional culture

This course does not align to a specific exam or certification.

Live Instructor-Led Virtual Class
$395.00
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Virtual or In-Person Group Training

  • For Private Groups as small as 2 people.
  • Live, Instructor-led Online or Onsite Class for your group.
  • Customizable to your needs.
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