Effective Interpersonal Communication Training

This course is designed for individuals who are seeking to improve their interpersonal communication skills with peers, supervisors and customers.

• Identify the elements that influence first impressions, build rapport and establish credibility with others, and build positive relationships.
• Use paraphrasing effectively and provide positive and constructive feedback in a business setting.
• Identify the guidelines for communicating with colleagues, take appropriate steps to apologize to a subordinate, and use appropriate tactics to refuse a subordinate's request.
• Respond to customers' complaints and identify a proper way to reject a vendor's contract without rejecting the vendor.
• Determine the nature of an organization's culture, use the cultural network to your advantage and identify the characteristics of the roles exhibited in a cultural network, select the elements of physical culture that affect interpersonal communication, and identify the ways in which managers can build a positive culture.

Communication styles and methods

• Communication styles
• Verbal and nonverbal communication

First impressions and building rapport

• The importance of first impressions
• Communicating to build rapport

Building positive relationships

• Building relationships through feedback
• The importance of providing feedback
• Providing feedback

Supervisors

• Understanding supervisor styles
• Handling human resource issues

Colleagues and subordinates

• Communicating with colleagues
• Communicating with subordinates

Customers and vendors

• Communicating with customers
• Communicating with vendors

Organizational culture

• Understanding organizational cultures
• Cultural networks
• Managing physical culture
• Managing emotional culture

No prerequisites